Contract Item
StorageCraft Premium Support - 1 Year - Service - 24 x 7 x 1 Hour - Technical - Electronic
Description
As an add-on feature for perpetual licenses with active Standard Support, Premium Support features after-hours emergency-level support and contact by the technical support team within two hours for any emergency-level support case submitted. Please note that after-hours support is in English only. Premium Support is not available on ShadowProtect® IT Edition or MSP licenses.
Specifications
UNSPSC Code
81111805
Brand
StorageCraft
Brand Name
StorageCraft
Category
Services
Manufacturer
StorageCraft Technology Corporation
Manufacturer Part Number
G25080USSS011YZZZ
Manufacturer Website Address
http://www.storagecraft.com
Product Type
Service
Provided Support
Phone Support
Service Description
24x7x1 Hour
Service Duration
1 Year
Service Main Type
Technical
Service Name
Premium Support
Service Response Time
1 Hour - Emergency phone consulting
Service Sub Type
Electronic
Service Type
Technical
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